- Return Policy
Free2Go is a revolution for users with urine difficulties and it is also a portable urine collector:
- No more infection due to urinary catheter or sheath.
- No more overflow, uncomfortable diapers, rashes or bad smell
- Keeps your penis and body dry all the time.
- It is reusable, durable, hygienic, flexible and economical.
- It is comfortable, convenient, practical, easy to use and to clean.
- User can be healthier by consuming adequate water without worries.
- Try to get rid of catheters, use Free2go to practise as frequent as possible.
It is not only a catheter replacement product, but also a new option for situation below:
- Men with prostate glands problem may often require to wait for the urine to come out, and it is very inconvenient during a trip or when you are often in a rush.
- Urine dripping due to incontinence.
- Wheelchair users often face difficulties to find accessible toilet.
- Men with walking difficulties may find problems to go toilet on a plane or train.
- Long distance driver that sometimes doesn’t have a chance to stop.
- Urinary incontinence management
- Chronic illness that causes loss of bladder control
- Involuntary urine leakage after urological surgery
- Prevention of rashes & odour associated with pad use
- When you don’t have access to a toilet for long period
- 1x Mask Shaped Cup with Connecting Tube
- 2x 500ml Collection Bags
- 1x Collection Bag Strap
- 2x Fixed Pants
- 1x Flushing Syringe
- 1x User Manual
All our Rehab Products come with 3 months global warranty and support services. Replacement parts can be easily swapped by users without technical knowledge. Should there be any problem, we will send you the spare parts by courrier doesn’t matter where you are and travel to, and a video guide will be provided too.
Should you think it is not suitable and would like to return it back to us. There are just a few important points for you to know:
- It is buyer’s responsibility to notify us within 10 days from the arrival date.
- The return product should be in perfect new
condition. Buyer should be responsible for any damages or scratches during the trial period.
- Buyer must pack the return product exactly the same way as per received to ensure no scratches or damage during shipment.
- We will arrange the pick up from you but you need to be available based on the agreed pick up time.
- Upon checking the item in good condition after arrival at our logistic warehouse, we will process the refund within 48 hours.
- There will be a 15% re-stocking fee to cover the international shipping (2 ways) and admin charges.